Customer Testimonials
This dealership made my first car buying experience so seamless we had the pleasure of meeting with April and she completely made sure we were comfortable and informed every step of the way. Thank you for your excellent service Acura Alhambra and extra shoutout and thanks to April! ☺️
I had the best experience! purchasing my Vehicle from this amazing dealership! First time ever!
Amazing staff also an amazing manager had the pleasure of working with the finance manager Mario also Charlie and George .My wife and I will always recommend this dealership to everyone we know.
Service advisor Perla Soto of the service department did a wonderful job at taking care of my TLX from every step of the way from maintenance to doing anything to reassuring me about any and all concerns. She did her absolute best and I will always return to her for any and all concerns for my vehicle. She was able to easily arrange a loaner car for me especially when other dealerships couldn't even get me an estimate on when a loaner would be available. She definitely made going to a dealer an easy choice and returning to one ... Read More DealerRater - Mar 28, 2022
Came in and Stephany assisted me right away and was very helpful on answering any questions I had. I’m so happy with the vehicle and experience. Will be coming back to work with Stephany on my next purchase!
The Product Specialist are the best! change the whole experience, very professional and friendly they do not push to buy because they are paid hourly not commission, I don't feel pressured at all, overall excellent experience.
Excellent professional staff, we had an excellent car shopping experience. I highly recommend Acura of Alhambra.
I was almost 2 weeks ago at Acura of Alhambra and I bought a Honda Accord the people there were very helpful but I like Nina and Anabelle,I really recommend that dealer thanks Nina and Anabelle for all your help.
Labor here is $198 per hour. Almost $200. Let that sink in. When I asked Eddie Guerrero, the service manager, to explain the discount I was supposed to get when I thought it was not applied correctly, he went on to accuse me of trying to get additional discounts. Accused his customer of trying to cheat in front of his staff! This place is xxxx.
I recently bought my 2nd TL from Acura of Alhambra. I was blown away by the staff and service dpt. I wouldn’t go anywhere else to buy a car!
The Customer Service, Service and Parts department were excellent….. I had the opportunity to experience the 3 departments including the purchase of my 2021 TLX. The staff there were very friendly, knowledgeable and very professional. Excellent experience all around
Set an appointment to see a car. We showed up and 1st, they weren't expecting us (they have outside reps setting appointments), then the car we wanted wasn't "available for sale because it was still being inspected and detailed". Confused I asked them what vehicle did they post pics of then? Bait and switch!. I hope someone from their establishment contacts me to explain themselves. I live 2 blocks away and wanted to give them my business. The whole experience left me compelled to make buyers beware of this place
Bait and switch. Internet prices are not accurate. Dealer increased the price 5000$ above msrp after we made the drive down their to purchase the vehicle. Look a more honest dealership to purchase from.
The service department at this place is awful and incompetent! I went here to have my car checked for problems and they couldn't figure out anything, I had to point out some things to them to fix, otherwise they wouldn't have seen it , talk about incompetents!
Eddie is the worst! He is grouchy, unfriendly, and doesn't want to help you at all, his customer service is horrible! Because of him I took my business elsewhere, and thank god for that, because I ended up saving money and was treated much better at another Acura dealership. This place ... Read More DealerRater - May 11, 2021
I tried to get pictures sent for a vehicle I was interested in purchasing from out of state. I spoke with them for 6 days and couldn't get decent pictures sent. When I did receive pictures and a video the video was very grainy and I asked for clarification. The response time was never timely. I am very disappointed in this dealership.
I was looking for a specific RDX color and package combination. After internet searches I contacted several dealers online for pricing. Acura of Alhambra was by far the best price and the most responsive. I worked with Nicole the product specialist and Carlos the manager who were both very easy going and very professional. Erik in Finance was was a pleasant and quick encounter. The dealership worked with me online to complete all the paperwork so all I had to do was go to the dealer to "Sign and Drive". Kudos to Nicole who had the new RDX ... Read More DealerRater - Dec 7, 2020
The service was great when I went in for maintenance. The employees were great and they worked fast to get my car in and out!! Overall great dealership!
Excellent service! Dean was very thorough reviewing the service work order which I truly appreciated. I have brought my vehicles here before, and I have never had any issues with the quality of service. Keep up the great work!
Awesome dealership and Service Dept. Not pushy to up sell. Honest and quick. Service Advisor Eddie is great. You won’t be disappointed with this place
We had a experience at Alabama Acura. The employees are knowledgeable, friendly and fast. Not pushy and offered us the best price for our MDX
I was at the Acura of Alahambra dealer helping a friend to negotiate a lease on a car, when the director of finance ERIK CRAIN offered a service contract on the vehicle for $1,500.00 for the 3 years I told my friend to decline it because she would return the car with only 22,500 miles at the end of the lease (7,500 miles per year) this guy Erik went beserk and made the comment “ you can fix stupid” because we did not want the contract service, very unprofessional person so be careful when you shop at this dealer
It was a very good experience to got my car at Acura of Alhambra dealership. They have very good staff how took care of me and I’m very happy with my car Thank you all.👍
This is my second Acura RDX from this dealer and always a pleasure working with professional staff . Cesar (Gm) ,Ding,Mario and specially Stephany. Thy went above and beyond to look for the particular vehicle I want .
I’ve been shopping around for a while and have test driven the car I’m interested in twice. They offered me the “best” price and I had it via a text that the salesperson had given me and even used it at other dealerships as a bargaining tool. Another dealership (Tustin) was willing to sell me the vehicle at $800 more.
I decided to go with Alhambra to save the $800.
Made an appointment,test drove the car ,ran my credit and they came back with offer that was almost $5k more than they promised via the text. They tried to ... Read More DealerRater - Aug 8, 2020
Perhaps the worst example of a service department I've come across in my life. They will lie about the cost of the parts and pay themselves >$100 bucks an hour for simple filter changes. It's crazy. Do not work with this dealership.
Recently purchased an 2020 Acura RDX Aspec from this dealer. My sales was Matthew, would I work with him again? Absolutely. However I wouldn't recommend purchasing from this dealer because even though GM claimed they don't operate off commissions, they are still in the business to make as much money off you as possible. I had received OTD quotes from Tustin dealership near me and that's when I emailed out to several other dealers to see if I can land a better deal. I had told the GM my OTD price and he promised me he will provide ... Read More DealerRater - Mar 2, 2020
BE WHERE !!!!! BAD PEOPLE!!!! UNPROFESSIONAL !!!!! The sales representatives were very manipulative and lied. I ended up walked out of the dealership because of things like this. Even after agreeing on a price over the phone when I came in they said they couldn’t do that price and insisted on a higher one. After i was walking out the salesman started laughing!!!!!!! NO RESPECT!!!!!!! Overall terrible business practice. GO SOMEWHERE ELSE AND SAVE YOURSELF A LOT OF PAIN Mario Cortez, Ivan Contreras they laugh after you leave the dealer angry.
The finance guy--Manny is a bulxxxxer. Never follows up. Noted a paint nick when I picked up the car and he said he would schedule it to be repaired. He also said that for getting car he would give us a Acura keychain. None of this occurred. Since I drove off I have not received a phone call from this guy. His staff are nice in person, but lacks followup. I regret buying from this scam agency. My contract includes a maintenance fee each month. Have not received any notice of maintenance since August, 2019. Need to delete this portion of ... Read More DealerRater - Jan 20, 2020
I will tell full story in a few days. I wish I had read reviews prior to purchasing a car. I have experienced everything mentioned in prior reviews. Will tell you the sky is red if necessary to make sale. Even tears down other Accura dealers to try and make themselves look good. As the rep told us" Don't believe what you are told, believe what is in writing! Wow!
They will promise you anything to get you to the dealer but they offer you completely different deal and they say that there was miscommunication. Yajaira Carbajal was the lady who promised and they laugh after you leave the dealer angry.
I wish I can say good things about this dealership.
We arrived at this dealership the weekend before July 4. They were already advertising July 4 holiday offers. We were in the market to purchase a 2019 FWD RDX Tech Package.
Another dealership quoted me a discount price for a 2019 FWD RDX Tech Package, which was about 12% of the MSRP value. I consulted with Acura of Alhambra's staff via telephone a day or two before, specifically their Product Specialist, Ivan Contreras, to see if they would beat the price the other dealership offered.
During my conversations with Ivan over the phone, I ... Read More DealerRater - Jun 30, 2019
The actual car buying experience was OK. Both sides were able to meet in the middle. But, three days after I bought a used 2018 F150 pickup, with just 19000+ miles, I discovered a small cosmetic plastic plate missing from the inside of right rear door. I called them the next day. I was told that had I noticed it the day after I bought it they might have been able to do something. The missing plate was in an area where I would have never seen during the test drive. The salesman, himself, rode in the back seat while we were ... Read More DealerRater - Jun 6, 2019
Won’t be coming back after getting my car serviced since 2015. New owners gouging customers on routine maintenance and repairs. Used to honor other dealers coupons, but no more. When I commented about pricing to service manager he replied oh well and prices likely going up. This is my second review in as many weeks. Only came back this second time to get a recall fixed and quick A service (no oil or tire rotation) and it was 69.98. Never coming back. Time for Thomas Acura or Cerritos. Too bad as I really liked the previous ownership and service advisors. These ... Read More DealerRater - May 18, 2019
I enter at this dealership yesterday afternoon 4/23/19 hoping to get a new car and was amazed with their poor or no customer service. I was inside standing at the front desk and got pass by employees, another sitting at their computers and no simple greetings hi, hello or asking if I've been help. nothing! after 10 minutes standing, i left the dealership. what a company with new management.
The team at Acura of Alhambra were amazing. They made our new RDX car buying process very easy and enjoyable. Everyone was very helpful, starting from the sales specialists (Ashley & Andres), to finance (Eric) and of course the GSM (Jacqueline). It was so good that I referred my brother the next day to get into a new ILX! Great deals and great people! Thank you Acura of Alhambra!
Brought my car in for a master cylinder recall. Got my car back with a clicking noise. I brought it back 4 times and still the mechanics cannot get the problem fix. I brought it back a 5th time and this time they wanted $2100 for a problem they caused. Yikes!! I would never recommend this dealership. At least the service department. Might as well go with a Honda since you get sub par Honda service. Will probably go with a Lexus or a MB next time. Acura seriously, if you want to be a Luxury brand you should start acting like ... Read More DealerRater - Aug 14, 2011
I had been using this dealer because it's about 3 miles from my house. I had several oil change services at this place, having to wait about 3 to 4 hours each time. For example, if my appointment time was 1 p.m., I'd get my car at 4 or 5 p.m. To cope with the long wait time, I tried scheduling an appointment at 3 or 4 p.m. They refused. One time I accepted their offer to drive me home after I dropped the car for the oil change. They promised me they would pick me up to get my car when it'... Read More DealerRater - Jan 8, 2008
I bought my RSX in 2001 in Sierra Acura and had all the maintenance made in there until now. There service was never good but acceptable utnil recently it got even worse. Don't bring your car here. I will go to Glendale next time although its 15 miles farther than Sierra Acura from my home.
I bought my RSX in 2001 in Sierra Acura and had all the maintenance made in there until now. There service was never good but acceptable utnil recently it got even worse. Don't bring your car here. I will go to Glendale next time although its 15 miles farther than Sierra Acura from my home.
I'm sorry to say that I got ripped off by this dealer. Several things should have tipped me off, but unfortunately I wasn't thinking on my toes, and that's my fault. First, the salesperson was less than friendly--she was snappy, and seemed reluctant to show us the interiors of the cars--she wanted us to pick which one we wanted to buy first. Then during the negotiation phase they mentioned an "extra equipment" package for $595--we knew they were xxxxxxxxxxxx because everything in the TL is standard except navigation. Should have walked away right then. Anyway, ... Read More DealerRater - Dec 30, 2004
This Sierra Acura is a rip! I live 3 blocks away from this place, so I did all my service there. There used to be a service manager named Joe, but he left. That was when the service went from excellent to horrible. After Joe left, then came a new service manager named Mike. The first time I went, he said I need new brakes, and i did that. The 2nd time I went, he said my engine is leaking, radiator needs to be changed, and other stuff that cost a total of $2000+ dollars. I said i don't want to ... Read More DealerRater - Oct 28, 2003